Consumers report that phone representatives are unpleasant and often not able to resolve issues. Browse our Customer Service section and quickly find the answers to common questions about Optimum's products and services before you call for assistance. While Optimum does offer live chat as a way to get help, they also have a phone number. The PC Optimum™ program is provided by President’s Choice Services Inc. *Offer valid December 10-January 13, 2021. 00. Cancel my account !!!!!!! We can't get your messages right now. I already called PC Financial, they deactivated my points card and told me that they will investigate. There are many issues that can be resolved via telephone customer service, including billing issues, starting or changing new service, transferring service after a relocation, setting up technician appointments and handling some technical issues. To order Optimum residential services, use the number listed for your region or place your order online. Points will show up on your app in a few days. Once your account is linked you’ll be able to view your points balance. Some issues do require a visit from a technician who can diagnose and repair problems with equipment and connectivity. PC Financial World Elite Mastercard: You earn 30 PC Optimum points for every $1 spent at Loblaws stores (here is a list), at Shoppers Drug Mart you get 45 PC Optimum Points (which is owned by Loblaw’s) and 10 PC Optimum Points for other purchases, so it works out to be about 3% cash back at Loblaws stores and 1% elsewhere. Now you’re ready to start earning points on wellwise.ca! Having this information in front of you can be useful when describing your problem to another representative or supervisor. Sharing is what powers GetHuman's free customer service contact information and tools. Input your phone number associated with the PC Optimum points account prior to filling up to collect points. Enrollment in Optimum HealthCare, Inc. depends on contract renewal. Write down your desired resolution. Another thing to consider is that Optimum has different phone lines for business and residential customers. PC Plus and Shoppers Optimum are now the PC Optimum program. With exclusive events and offers based on the items you buy most, the PC Optimum program is tailored specifically to you. Residential customer service. While 888-276-5255 is Optimum's best toll-free number, there are 10 total ways to get in touch with them. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it. If you think this information is inaccurate or know of other ways to contact Optimum please let us know so we can share with other customers. ‎The rewards program unlike any other. We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Our regional telephone sales lines are open: Monday - Friday, 7 a.m. - 11 p.m. Saturday, 7 a.m. - 10 p.m. Sunday, 7 a.m. - 10 p.m. Tips & Tricks. I ORDERED INTERNET FOR WORK ON**** SPOKE TO ALEX HE TOLD ME $**. We've created these shortcuts and apps to try to help customers like you (and ourselves!) Check the time: Remember, phone-based technical support is available at all times, but phone support for other service requests is restricted to specific business hours. From things you need to the indulgences you love, get rewarded for being you. Here are some things you can do to get an appropriate resolution: This is Optimum's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Optimum agent. Optimum is a provider of Internet, telephone and cable TV services and serves the New York tri-state area. Lenore Biever lost more than one million PC Optimum rewards points after someone apparently hacked her account and went on a shopping spree. Visit an Optimum store. I have questions about my bill for optimum. How Do I Get Technical Support from Optimum? Hey App users, Fuel up on PC Optimum points at Esso Canada by adding your phone number to your account. 1 866 246 PCMC (7262) External link. will likely reward more 20% PC Optimum returns (eg. 3 All PC Optimum members earn 15 points per dollar on eligible purchases at … I just change a defective cable box with a new one. Basically they said I needed to enter it myself into my profile to be able to use it . A PC Optimum card, President’s Choice Financial® Mastercard® or a 10 digit phone number registered to a valid PC Optimum™ account, must be scanned, swiped, or manually keyed as part of the payment transaction in order for PC Optimum™ points to be earned on fuel, convenience or car wash purchases. Valid on in-store purchases only. Browse our nice phones. The rewards program unlike any other. JavaScript is not enabled within your browser, a JavaScript enabled browser is required to use pcoptimum.ca. We will debit Please try again later. We will require your phone number, name and PC Optimum account number so that we can add your points to your PC Optimum account. Our regional telephone sales lines are open: Optimum also offers assistance through its social media platforms, including Twitter. If you already have an Optimum card and can’t merge it through the app into your new PC Optimum account, call the number on … Residential sales. See PC Optimum terms & conditions at pcoptimum.ca for full details including redemption restrictions. Optimum home phone service starts at $9.99 per month. 718.860.3514. Sunday, 7 a.m. - 10 p.m. My wife got emails saying that our PC Optimum points were being redeemed at Vaughan Mills Mall, 600,000 of them," Eggers explained. These lines are open during the following times: Monday - Friday, 7 a.m. - 11 p.m.Saturday, 7 a.m. - 10 p.m.Sunday, 7 a.m. - 10 p.m. Technical support is available by phone 24 hours per day. Consider getting in touch through other means. PC Plus and Shoppers Optimum are now the PC Optimum program. Optimum Specs. How Do I Fix Buffering Problems with Optimum? Optimum offers the option of getting in touch via online chat, which has the benefit of providing you with a record of your communication, something that can be useful when escalating your complaint. In one case of note, the media reported that an elderly Optimum customer was tricked into signing a "work order" for a technician who had been out to his home to fix a malfunctioning phone. Buckle up points lovers, you're on the road to even more rewards now that you can earn PC Optimum points at Esso ™ and Mobil™ stations. Some representatives are better trained or have more experience than others and may be able to approach your situation differently. And the more you use the program the better it gets – and the more free stuff you get. “This type of text scam is common and not specifically targeting our PC Optimum members. Optimum.net is compatible with a wide range of browsers. Earn 10% back in points on all PC® product purchases – that’s more than 12,000 products! The different numbers on your card, key fob, or PC Optimum app barcode identify the individual devices, so you can track which device was used to earn or spend points. Don’t miss a single tip, tutorial or recipe! Press 1, then 0 at each prompt until transferred. Login to the app and go to Account>Settings>Edit Personal Information and you are on the road to rewards. Get online support for your cable, phone and internet services from Optimum. To order Optimum residential services, use the listed numbers. Optimum Customer Service Contacts +1 866 200 7273 (Customer Service) +1 973 230 6048 (New Jersey, CS) +1 973 230 2037 (New Jersey, Sales) Pay your bill, connect to WiFi, check your email and voicemail, see what's on TV and more! Get pumped! The next best way to talk to their customer support team, according to other Optimum customers, is by calling their 833-926-3027 phone number for their New Customers department. Not only was the phone not repaired, but the customer was also billed a fee for the technician. While 888-276-5255 is Optimum's best toll-free number, there are 10 total ways to get in touch with them. I change the cable box and I have been receiving a notation that it is preparing for se... OPTIMUM CHARGED ME TWICE AND DESPITE CALLING * TIMES, THEY HAVE NOT CREDITED MY BANK ACCOUNT. A valid PC Optimum™ card or PC Financial® Mastercard® must be scanned, swiped, or manually keyed, or a 10-digit phone number registered to a valid PC Optimum™ account must be entered, at the time of payment to earn PC Optimum™ points. Are you already getting the best deal? Plus, you get free 411 and over 20 useful calling features at no extra charge. JavaScript n'est pas activé dans votre navigateur. Optimum Internet Services in Yonkers Optimum connects you with reliable, high-speed internet. If you are frustrated by an unsuccessful call to Optimum, know that you still have options. I split my bill in half this month the first payment was on the **th of Dec the second... my bill very expens*ve * want to change to *** Mbps*Internet. Starting new cable TV, Internet or telephone service, Canceling or making changes to existing services. It's a subsidiary of Altice USA, which owns other cable brands that operate across the country. Calls to Optimum were unsuccessful, and it took the efforts of a well-known consumer advocate to get the charge reversed and the phone fixed. Many common issues with cable service can be fixed immediately by performing a few simple troubleshooting steps. Only available at The Mobile Shop $ 74. PC Optimum is a single loyalty program operated by Canadian retail conglomerate Loblaw Companies; it was created through the merger of Loblaws' PC Plus and Shoppers Drug Mart's Shoppers Optimum programs.. If the system doesn’t accept your card number, click “Register here” at the bottom of the activation page. Additional eligibility conditions may apply. With Optimum’s home phone service, you can enjoy unlimited local and long distance calling anytime, to anywhere in the United States, Canada, Puerto Rico and the U.S. Virgin Islands. Load offers, earn and redeem points and manage your a… MORE: What the new PC Optimum program means for you Advertisement Your Optimum Voice phone number will appear on the caller ID. I payed the bill and they shut off my services. If you think this information is inaccurate or know of other ways to contact Optimum please let us know so we can share with other customers. We've created these shortcuts and apps to try to help customers like you (and ourselves!) 00. 3 All PC Optimum members earn 15 points per dollar on eligible purchases at Shoppers Drug Mart and Pharmaprix. Under the Contact Information tab you can enter your PC Optimum card number. The points were redeemed using the phone app , from a different province. LG K30. I spoke to a representative on Saturday... Placed an order no one came when the apartment was scheduled, charging me for a service call when no technician was here. Your Optimum Voice phone number will be displayed in the upper right hand corner of the page. Fast Facts: PC Mobile. Customer Relations Hours of Operation: Mon – Fri 8:30 AM – 5:30 PM. The next best way to talk to their customer support team, according to other Optimum customers, is by calling their 833-926-3027 phone number for their New Customers department. The added benefit is it looks like a teller at SDM or Loblaws stores could look up now based on my phone number too. Your internet security is important to us. Turn your phone or tablet sideways to view your PC Optimum card. It's not always clear what is the best way to talk to Optimum representatives, so we started compiling this information built from suggestions from the customer community. Make sure you are calling the right phone number for your state and account type (home or business). Invalid password, please complete all fields. Earn 5,000 PC Optimum™ points when you purchase an OtterBox Commuter phone case at The Mobile Shop™. PC Optimum had my phone number, it on my account, but, it wasn't "linked" as a card kind of thing. This Information is not a complete description of benefits. You may also have an easier time explaining your issue in a face-to-face discussion with a store associate. The reason customers call 800-877-8849 is to reach the Optimum Cablevision Customer Service department for problems like Change Plan, Cancel Account, Service Outage, Dispute a Charge, Technical Support. (See instructions above). ZTE Cymbal 2. We want to remind you not to share sensitive data, such as Social Security numbers, credit or debit card information, banking information or other sensitive information via Live Chat. To participate in the program members can scan the PC Optimum app or key tag or swipe a PC Optimum card or PC Financial Mastercard®. This Optimum phone number is ranked #4 out of 8 because 185,034 Optimum customers tried our tools and information and gave us feedback after they called. Doing this can help keep your conversation on track and ensure that your issues are addressed. How Do I Transfer My Optimum Cablevision Service? Get contact information for PC Financial Mastercard & the PC Optimum program. As a major provider of communications services, Optimum receives a huge number of customer service requests every day. Take a few minutes to write down what happened during your first call. You can also enter the card number during checkout. If you do need to call, customer service technical support is provided 24 hours a day. Your points will be awarded within 2-5 business days. Pay your bill, connect to WiFi, check your email and voicemail, see what's on TV and more! Loblaw told CTV News that this type of scam doesn't specifically target PC Optimum users, but rather uses phone numbers registered with different systems to send out mass messages to people.. Besides calling, the next favorite option for customers looking for help is via 833-926-3027 for New Customers. Earn 5,000 PC Optimum™ points when you purchase an OtterBox Commuter phone case at The Mobile Shop™. And you can click here if you want to compare all the contact information we've gathered for Optimum. For those that do not own an LTE compatible device, PC Mobile also offer 4G HSPA+ speeds ranging up to 21Mbps download speeds. Dial your mobile phone or any other phone number with caller ID. All for one low, flat monthly rate. Contact Optimum customer service. Subject to … navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? All of our phones come with a PC mobile triple SIM card, one year limited warranty plus a one year PC mobile second year warranty. External link. © Copyright {{CommonFooterCtrl.fullYear}}  CSC Holdings, LLC. In addition, customers who need to exchange or return equipment will have to use a shipping service or make a personal visit to an Optimum store that is set up for this purpose. Customer service for all other issues is available from 8 a.m. to 8 p.m. Eastern time. With exclusive events and offers based on the items you buy most, the PC Optimum program is tailored specifically to you. I am an existing PC mobile customer, but my SIM card has been lost/stolen and I need to buy a new one. Choose your package - Optimum 1 Gig, Optimum 500 or Optimum 300 - and explore options to bundle and save with TV and phone. Compare View Details. If you don’t know your Optimum Voice phone number, there are a number of ways to retrieve it. Optimum HealthCare, Inc. is an HMO with a Medicare contract and a contract with the state of Florida Medicaid program. The exact price and availability depends on your location. Please keep sharing your experiences so we can continue to improve this free resource. © {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. ; Gas category purchases are calculated at a rate of 10 PC Optimum points per $1 spent. I didn’t have my email offers for over a year and would show my PC Points card (this was before the merger) and not get any points. Our Optimum Experts will never ask you to share this type of information via Live Chat. To order Optimum residential services, use the number listed for your region or place your order online. PC Optimum Program Shoppers Optimum and PC Plus are now the PC Optimum program. Many customer service representatives are under significant pressure and may be more inclined to go out of their way to help a customer who treats them with respect. ** A MONTH & **. This phone number is Optimum's Best Phone Number because 185,034 customers like you used this contact information over the last 18 months and gave us feedback. Besides calling, the next favorite option for customers looking for help is via 833-926-3027 for New Customers. If you’ve been eyeing your holiday sweater since November 1st, take a peek at the latest PC Insiders report. Grocery, drug store and phone category purchases are calculated at an earnings rate of 10 PC Optimum points per $1 spent. Limited quantities available $ 149. Compare View Details. Click on the “Forgot ID” or “Forgot password” links if you don’t remember your log-in information. PC Optimum is a single loyalty program operated by Canadian retail conglomerate Loblaw Companies; it was created through the merger of Loblaws' PC Plus and Shoppers Drug Mart's Shoppers Optimum programs.. Find a fuel location. Unfortunately, Optimum customer service has a poor reputation. If you don't have a bill, look up your account number online and print it out or write it down. Your current billing information and other support features are available on the Optimum Support App and TV channel 900. Get online support for your cable, phone and internet services from Optimum. If you’ve been eyeing your holiday sweater since November 1st, take a peek at the latest PC Insiders report. Toll Free 1-888-495-5111. The PC Optimum program, launched February 1, 2018, brings together two of Canada’s favourite loyalty programs, PC Plus and Shoppers Optimum, and coming summer 2018 Esso and Mobil stations! Add the items you'd like to buy to your bag then proceed to checkout. Hey App users, Fuel up on PC Optimum points at Esso Canada by adding your phone number to your account. Call now and talk to a real, live person who can tell you what promotions you are missing out on. I just found out that all my PC optimum points that I've been saving up for over a year ( around $400 in points ) were stolen (redeemed). The next best way to talk to their customer support team, according to other Optimum customers, is by calling their 833-926-3027 phone number for their New Customers department. "And so, of course, we panic, you know, try to open the app and change everything, but at that point it was all gone. I already called PC Financial, they deactivated my … Members can earn PC Optimum points when paying at the pump and when paying for eligible products, including fuel in the associated convenience store as applicable. But think twice before hopping on the phone with PC’s customer service. I want credit for not being able to watch my shows on ***. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it. Some issues, such as checking service outages and transferring service because of a move, can be addressed entirely through Optimum's mobile app or website. The rewards program unlike any other. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. Earn more Earn 10% back in PC Optimum™ points on ALL PC® products! They said they were left "dumbfounded" after they discovered they were missing $300 worth of points. Enter your existing Optimum ID and password, or create a new ID to register for Optimum Rewards online. Monday - Friday, 7 a.m. - 11 p.m. Try calling again. Set up your voicemail. Members can earn PC Optimum points when paying at the pump and when paying for eligible products, including fuel in the associated convenience store as applicable. Does Optimum still offer home phone service plans? Your internet security is important to us. Dial *86 from your home phone. 00. If you’re a PC Optimum Member, you can earn and spend points on … In short, the two companies are not related. Bonus PC Optimum points for gas made at Esso stations are calculated at an earnings rate of 2 cents per purchased litre of gasoline, payable in PC Optimum points. Sign In with your Optimum ID to manage your account, check your email, set your DVR, and pay your cable bill online. With fun holidays how-to’s, inspiring cooking videos and a bundle of new recipe ideas, you’ll be all set to take your end-of-year festivities to the next level. The Optimum call center that you call into has employees from Connecticut, New Jersey, New York and is open 24 hours, 7 days according to customers. NY: Bronx, Brooklyn, Westchester. For Optimum Business Services, please visit our Business Support page. While 888-276-5255 is Optimum's best toll-free number, there are 10 total ways to get in touch with them. As with online chat, you'll have a record of your conversation. And you can click here if you want to compare all the contact information we've gathered for Optimum. In total, there are 10 ways to get in touch with them. These services support making phone calls to any number, … The PC Optimum™ program is provided by President’s Choice Services Inc. *Offer valid December 10-January 13, 2021. Call … In total, Optimum has 8 phone numbers. Our regional telephone sales lines are open: Monday - Friday, 7 a.m. - 11 p.m. Saturday, 7 a.m. - 10 p.m. Sunday, 7 a.m. - 10 p.m. Your points will be awarded within 2-5 business days. Maximize number of SDM/Pharmaprix offers received: Shop at SDM/Pharmaprix consistently 10% vs 20% return in PC Optimum points: It appears that shopping more at No Frills will likely reward more 10% PC Optimum returns (eg. Remain calm and polite during your call. A PC Optimum™ card, President’s Choice Financial® Mastercard® or a 10 digit phone number registered to a valid PC Optimum™ account, must be scanned, swiped, or manually keyed as part of the payment transaction in order for PC Optimum™ points to be earned on fuel, convenience or car wash purchases. With fun holidays how-to’s, inspiring cooking videos and a bundle of new recipe ideas, you’ll be all set to take your end-of-year festivities to the next level. We will require your phone number, name and PC Optimum account number so that we can add your points to your PC Optimum account. Common problems addressed by the customer care unit that answers calls to 888-276-5255 include Change Plan, Cancel Account, Service Outage, Dispute a Charge, Technical Support and other customer service issues. Again, if you don’t have it automatically loaded, remember to LOAD YOUR OFFERS to earn the points! I need to pay my bill but I want to schedule a payment for December **. The free phone call applications listed below are available in four different forms: PC to phone programs are ones that can make a free call from your computer to a real telephone number so you don't even need a telephone yourself. As far as we can tell, Optimum … Contacting Optimum - by phone or otherwise. ‎The rewards program unlike any other. See PC Optimum terms & conditions at pcoptimum.ca for full details including redemption restrictions. Outside North America Call us collect at: 647 426 1343. 200 … navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. Check out these tips below. Login to the app and go to Account>Settings>Edit Personal Information and you are … Turn your pit stop into a points stop! Compare View Details. Our Optimum Experts will never ask … Tailored specially for you, with exclusive events and offers on the items you buy the most. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. Read more… Shopping at shoppersdrugmart.ca/beauty comes with a beautiful bonus—PC Optimum points! And the more you use the program the better it gets – and the more free stuff you get. The points were redeemed using the phone app , from a different province. If you had PC Plus points, the conversion is 1:1, meaning you’ll have the same number of points you did before. Services for the hearing impaired. You can reach the PC Optimum Member Care Team at 1-866-727-6468. This option can be particularly useful if you need to return or exchange equipment. Call around the world. Hours: 24 hours, 7 days; best time to call: 8:30am. How Do I Change My Optimum Wi-Fi Password? PC Optimum Program Shoppers Optimum and ... Link your PC Optimum card number to Your Account if you haven’t done so already. Yes, Optimum offers landline service, however availability depends on your zip code. Saturday, 7 a.m. - 10 p.m. Valid on in-store purchases only. Select the points amount you'd like to redeem on your order—from a value of $10 up to $500. GetHuman builds free tools and shares information amongst customers of companies like Optimum. PC Mobile is a prepaid mobile cell phone provider that is operated by Bell Mobility.. Network: PC Mobile's network is provided by Bell Mobility offers customers blazing fast 4G LTE speeds. IMPORTANT DISCLOSURES AND … ; App to phone software are ones that make free internet calls from a mobile device to a real number. Enjoy free PC Express™ pickup, including priority time slots! The number at the bottom is your PC Optimum; On wellwise.ca, tap the My Account button at the top of any page. Toll-free, 24/7. Our residential lines in New Jersey, Connecticut, Long Island, New York. The customer had been told that he was only signing a statement indicating that the technician had shown up. While many people report satisfaction with their cable, Internet and telephone services, trying to get assistance from Optimum is often challenging. The rewards program unlike any other. The program allows you to have and use multiple cards linked to a single account. People call Optimum for many reasons, including: Optimum operates in three states, each with different numbers. Have a recent bill in front of you. Contact us by phone, email, or regular post. They said they were left "dumbfounded" after they discovered they were missing $300 worth of points. Bob and Carol Bye are among Canadians who continue to complain about stolen PC Optimum points. You can help! All other support is available from 9am - 5pm EST Mon - Fri and Saturday 9:00am - 1:00pm EST closed on Sunday. Load offers, earn and redeem points and manage your account all through the convenience of the PC Optimum app. Check out these tips below. Become a PC Optimum Insiders™ member Optimum has over 2 million WiFi Hotspots; forget fast, free internet access. Optimum also has dedicated phone lines for opening new accounts. 718.975.1140. Voicemail. Tailored specially for you, with exclusive events and offers on the items you buy the most. We strongly recommend that you upgrade to a more current browser. Alcatel 1. The number is 1-866-727-6468. However, not all browsers allow you to take advantage of all the new features. And the more you use the program the better it gets – and the more free stuff you get. What Do I Do If I Am Having Problems with My Optimum Service? Many common issues with cable service can be fixed immediately by performing a few simple troubleshooting steps. You can call Optimum at (203) 870-2583 phone number, write an email, fill out a contact form on their website www.optimum.net, or write a letter to CSC Holdings, LLC, 1111 Stewart Avenue, Bethpage, New York, 11714, United States. Optimum 's best toll-free number, there are 10 total ways to get in touch them... We 've gathered for Optimum it automatically loaded, remember to LOAD offers. Is compatible with a Medicare contract and a contract with the state of Florida Medicaid program write... Phone with PC ’ s more than 12,000 products when describing your problem to another representative or.... Back in points on wellwise.ca will be awarded within 2-5 business days get contact information for PC,! Having this information in front of you can click here if you ’ ll be able to use it on! Optimum for many reasons, including: Optimum operates in three states, each with different.! View your points will be awarded within 2-5 business days before hopping on the phone app, a. 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